REFUNDS
Refunds are permitted within ten days from the date of purchase when accompanied by the original sales receipt. The returned merchandise must be unused and unworn, in original condition, and (where applicable) in the original gift box with all warranty cards, certificates, grading reports, and instruction books intact. Refunds are issued only to the original purchaser. Gift recipients are restricted to a merchandise credit only.
EXCHANGES
Exchanges are permitted within thirty days from the date of purchase when accompanied by theoriginal sales receipt. The returned merchandise must be unused and unworn, in original condition, and (where applicable) in the original gift box with all warranty cards, certificates, grading reports, and instruction books intact.
EXEMPTIONS
Refunds, exchanges, and merchandise credit will NOT be permitted on special orders, altered items, custom items, sale items, or any item designated "AS IS" or "FINAL SALE" on the sales receipt.
LAYAWAY TERMS & CONDITIONS
Anderson's Jewelers offers a three-month, interest-free layaway with a minimum deposit of 20%. The balance of the layaway is to be paid in full within three months from the original purchase date. If the customer fails to pay off the balance at the end of the alotted time frame and fails to contact Anderson's Jewelers to make arrangements, then a 15% restocking fee as well as the cost of any alterations will be deducted from the customer's balance and a store credit will be issued.
DISCLOSURE OF GEMSTONE ENHANCEMENTS
If your purchase includes a gemstone, please note that many gemstones are typically treated to enhance color, clarity, and/or stability. Different gem materials vary in hardness and durability and may need special care when wearing, storing, cleaning, and servicing. Please discuss with one of our staff gemologist the special features of your gemstone purchase so that you will be properly informed on how to wear, care, clean, and maintain your purchase.
SERVICE, CLEAN, AND INSURE YOUR JEWELRY
Anderson's Jewelers will clean and inspect your fine jewelry purchase free of charge for as long as you own the item. We recommend this cleaning and inspection service be done twice a year on items that are being worn on a daily basis. We also recommend that you properly insure your jewelry with a reputable insurance company. We are glad to provide counsel on how to best insure your jewelry and provide appraisal documentation when needed.
